FAQ

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When hiring items from Celebrate!, you are paying for one use of hire, typically pick up / deliver Friday, return Monday.

We do not have a minimum order size for local delivery. Outside our local delivery area, minimum order sizes do apply. Contact us to see how we can best serve you.

Of course! If we are installing your marquee or delivering our products, we will gladly assist in setting up our equipment. Depending on what we are delivering, there may be a set-up fee.

We do not require a deposit when you hire from us – all we need is your credit card number and it’s expiry date. We hold onto your card details until all equipment is returned and will not charge it unless it is your preferred form of payment, or if there are any breakages or missing items. Outstanding payments may be charged to a nominated card.

If you are picking up items from our store, you will need to pay before taking them either by cash, EFT or EFTPOS facilities. If we are delivering your items, they must be paid for prior to your order leaving our warehouse. Payment for deliveries is via credit card or EFT.

You have the option to pay via credit card, cash, electronic funds transfer or by EFTPOS in our store. Please note that there is a 1.5% surcharge for those paying by credit card.

If you plan on long term hire, give us a call and we would be happy to discuss a discounted hire price.

All of our equipment is only available for hire.

All orders have a 50% cancellation fee if you cancel within two weeks of your planned delivery/pick up. Orders cancelled within 48 hours of delivery/pick up are required to be paid in full. Additionally, orders over $5,000 require a non refundable $1,000 deposit to secure the booking.

We deliver to all suburbs in Melbourne, and surrounding areas including The Mornington Peninsula. Some areas have minimum order values for delivery. Contact us to find out more.

In the event of urgent out of hours issues, please call or SMS 0400 338 814. Leave a voicemail if no answer.

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